Information We Collect.
3D London and its affiliates collect and use your personal data such as your name, e-mail address and your place of residence in order to provide you with the 3D London services. When you register on the Website, we ask for your name and email address in order to create an account for you. When you send an order to us, we ask for your delivery address to be able to fulfil your orders. Your name, email address, and avatar will be used to enable you to communicate with other users of the Website.
We also use your information to communicate with you about our services. You can always indicate and change your choice whether you want to receive such communication from us on your user profile page. We also may use your personal data for our internal purposes such as administration of our Website, improving our services, and compliance with our legal obligations.
Your profile can lude, but is not necessarily limited to, your name, an image, username, and short bio if you choose to share that information with us. By default, that information is not public. You can opt to make your name public on your profile page.
How We Protect Your Data.
Your personal data will be collected and treated in strict confidence and kept secure according to best practices such as firewall user access controls, and secure socket layer (SSL) technology. Access to your personal data will be restricted to a limited number of administrators. Unfortunately, no method of transmission over the internet or electronic storage is perfectly secure. While we work hard to protect your personal information, we cannot guarantee its absolute security.
The Control of Your Profile Data.
Once you have provided us with your personal data in setting up your account, you will have reasonable access to that information so you can update, modify or delete it. You may do this by logging into your 3D London account. We encourage you to keep your personal settings complete and current. By accessing your personal profile, you also may change your preferences on how we communicate with you.
We retain data for purposes described in this policy for as long as your account is active or as needed to prove your services. If you no longer want us to use your information to provide you services, you may close your account. We will retain data to the extent necessary to comply with our legal obligations, resolve disputes, operate our site, and enforce our agreements. You may inform us of any changes or requests regarding your personal data, and in accordance with our obligations under applicable data protection law we may update or delete your personal information.
Information You Make Available.
You may choose to make certain details about yourself including, but not limited to, your avatar, name, short bio, and username visible on the online community of the website. We are not responsible for any personal data you choose to share on the online community any personal data you share can be read, collected or used by other individuals in ways we are unable to control or predict, such as to send you unsolicited emails.
Information We Share.
We do not sell, rent or license your personal data to third parties. However, please be informed that we may share your personal data with other businesses (our service providers) for example to enable them to provide their services to us or to you (for instance handling your orders). We require these service providers to protect your personal data adequately. They are not allowed to use your personal data for any purpose not specifically authorized by 3D London or by you.
Communications From 3D London.
As part of the Services, you may occasionally receive email and other communications from us, such as communications relating to your account. These emails are in addition to any emails you requested to receive via the email settings in your account settings. Communications relating to your account will only be sent for purposes important to the Services, such as password recovery and notifications about important updates to our policies. You can opt out of these types of communications.
Your Financial Information.
We do not currently collect financial information, as that information is collected and stored by our third party payment processor. However, we may from time to time request and receive some of your financial information from our payment processor for the purposes of completing transactions you have initiated through the services, protecting against or identify possible fraudulent transactions, and otherwise as needed to manage our business. In those cases, we will use best practices to protect your financial information.
Transfer of Assets.
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.
Access and Disclosure.
We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce our Terms and Conditions investigation of potential violations hereof, (iii) enforce our Content Policy, investigation of potential violations hereof, (iv) detect, prevent, or otherwise address fraud, security or technical issues, (v) respond to user support requests, or (vi) protect our rights, property or safety, our users and the public. This exchange information with other companies and organizations for fraud protection and spam/malware prevention.
Disclosure to Governments, Third Parties, and as a Result of Lawful Court Order.
When we receive legal process from non-governmental third parties seeking records or information about a 3D London user we may provide notice to that user. Such notice may include a copy of the legal process. 3D London may also provide the user with enough time to appear and object to the legal process in court, if appropriate.
Information We Collect by Automated Means.
We collect certain information by automated means when you visit our website, such as how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors. We collect this information through Google analytics, and IP addresses as explained below.
An IP address is a unique identifier that electronic devices use to identify and communicate with each other on the Internet. When you visit our Website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our Website visitors come. We also may use this information to enhance our Website.
Our Website may provide links to other websites for your convenience and information. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked sites.
Should you have a problem with our use of your personal data, please let us know and we will make all reasonable efforts to meet your concerns. In case you have any questions or comments regarding this Privacy Statement, please contact us at joe@3D London.org
Changes to the Privacy Statement.
We reserve the right to change this privacy statement from time to time and may also provide notice to you through the service or via email. Therefore we encourage you to check the Website often to read the latest version. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used.
Except as set forth in this Privacy Statement, you will be notified when your personal information may be shared with third parties and will be able to prevent the sharing of this information.
Returns and refunds.
If a product is not to your satisfaction and we find there to be a fault with the manufacturing we will either offer a full refund or replacement. If a refund is chosen we will provide a prepaid return label and refund once we have received the product back and ascertained that the item is in the same condition that it was dispatched in.
In the event that a wrong product is sent by mistake and a replacement can be sent within the 5 working day dispatch aim a refund will not be offered and a replacement will be sent. In the event that a replacement product cannot be sent within the 5 working day dispatch period a refund or replacement option will be provided to the customer.
Whilst we aim to dispatch all orders within 5 working days due to wider supply chain disruption and all orders having to be produced on demand for the customer in some cases it can take up to 40 working days for an item to be dispatched.
If the customer enters an incorrect delivery address a refund will not be offered. If the item is returned back to us via the postal service we will contact the customer and send the item again to the revised address for a flat fee of £10.
By uploading or sending us your 3d model you are confirming that it is fully printable and if we find it is not you are willing to forfeit the total value of the order.
If your file is not printable and we find out before manufacturing you will be notified and given 5 days to provide an alternative. If we do not receive a response or you are unable to provide suitable replacement files we will issue you store credit to the value of the order. If sent to manufacture and failure occurs your item will be retried once and if it fails again and we identify that the failure is entirely caused by the 3d model not our processes we are unable to provide you with a refund.
We are unable to provide you with a refund due to having non printable files in any circumstance as this is your responsibility to check prior to ordering as stated above.
It is not possible to amend or cancel an order after it has been placed and manufacturing has started. This is due to the order being custom manufactured for you using your design and specification. This is in accordance with industry norms.
We do not accept any responsibility for any damage or harm caused by any our or parts becoming damaged or failing.
All payment disputes or chargebacks are subject to a £100 administration fee regardless of the outcome of the claim.
Queries regarding our terms.
If you have any questions regarding any of our terms please contact us prior to ordering.